Terms and Conditions

 

1. General Issues. Glencoe Activities is the trading name of Ossian Developments Limited. Ossian Developments Limited is a family owned and operated business based in Glencoe. These Booking Terms and Conditions apply to the booking of all activities with Glencoe Activities on The Dragon’s Tooth Estate. They contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Glencoe Activities. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Glencoe Activities (including any electronic documentation) shall be subject to correction without any liability on the part of Glencoe Activities. Glencoe Activities reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.

2. Booking Confirmation. Glencoe Activities accept bookings either online, verbally, by email or written letter. A booking confirmation will be sent to the bookers email or via SMS direct as soon as possible. No booking shall be deemed to have been accepted unless accepted in writing by Glencoe Activities (which shall include Glencoe Activities’ email or SMS confirmation of booking). These Booking Terms and Conditions incorporate Glencoe Activities’ Privacy Policy, and Risk Acknowledgement and Disclaimer. You and each member of your party will be required to sign the Risk Acknowledgement and Disclaimer before being allowed to undertake the Activities. You must advise Glencoe Activities as soon as possible of any mistake in Glencoe Activities’ booking confirmation. Glencoe Activities shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time, at least 15 minutes before the start time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.

3. Safety. Even though Ossian Developments Limited carries full Public Liability Insurance, it is strongly suggested that participants carry their own personal accident policy that covers them for the activity they are undertaking. Personal accident policies are usually available from your own insurance broker. ALL participants must be made aware by the person booking the trip that all outdoor adventurous activities carry a degree of risk, even though Glencoe Activities has tried to minimize these risks. Participants will only be accepted on the understanding that they are aware of these risks and wish to participate of their own free will.
All participants will be asked to read, understand and sign a Declaration of Risk outlining the specific hazards of each activity, this will be completed prior to the activity taking place. Under 16s will have the aforementioned form signed by a parent or guardian. All school and youth group trips will require parental / guardian consent forms and medical forms to be completed prior to activity. All participants will receive detailed safety training from an instructor. Glencoe Activities reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice or who is deemed to be under the influence of alcohol or drugs. A participating adult must accompany under 18 year olds. One adult is permitted to supervise either a maximum of two where one or both is under 16 years old or up to five 16 – 17 year olds.
All participants must be reasonably fit and healthy. For Segway there is a weight restriction of a minimum of 45kg (7 stone) and no more than 175kg (27.5 stone). If you have any concerns we advise that you visit the site prior to your booking and speak to a member of the Glencoe Activities staff.
Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your party meet these requirements. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, Glencoe Activities recommends that pregnant women should not take part. Pregnant women who still wish to undertake the activities will be required to sign a disclaimer confirming that they are aware that there are risks to them and to their unborn child and that participation in the Activities is at their own risk. (see Risk Acknowledgement and Disclaimer). Participants need to be able to see similar distances to those required to drive a car in order to be able to participate and to supervise any under 18’s in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
All participants are required to act responsibly and courteously at all times and to respect other participants.
Glencoe Activities shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
Participants must be dressed appropriately (see clause 4) and Glencoe Activities reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed. No refunds or compensation will be payable by Glencoe Activities in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause. We endeavour to run the safest, most fun trips possible, therefore age restrictions are in place (these depend on the activity). Please ask when making your booking and ensure you provide accurate details of all participants.
The Activities will take place in most weather conditions (but not in circumstances of gales, lightning, heavy ice or snow). We reserve the right to cancel or postpone any trip/activity due to inclement weather.

4. Clothing. It shall be the responsibility of all participants to ensure that they are dressed appropriately and Glencoe Activities advises participants to wear clothing appropriate for the weather conditions and which they do not mind getting damaged. In particular participants may not undertake the Activities in open-toed or slip-off shoes (ankle supporting boots are best). Glencoe Activities will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities. Included in the cost of the activity is all of the necessary safety equipment and qualified, professional guiding.

5. Cancellations. We regret that refunds cannot be given if you cancel (we organise guides and resources well in advance of each activity).

Glencoe Activities shall be entitled to cancel your booking at any time. In the event that we decide to cancel your booking we will use all reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable. In the event that it proves necessary to close the Activities for reasons beyond the control of Glencoe Activities and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Glencoe Activities may, but shall not be obliged to, offer alternative dates or times at reduced rates.

6. Price and Payment. Subject to any terms agreed in writing between Glencoe Activities and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either on line or by contacting the booking line: 01855 413 200. Accredited companies may pay on receipt of invoice. Invoices payable within 15 days.
All invoices and outstanding balances must be paid on the date of the trip or no later than 15 days of the date of invoice. Glencoe Activities charge all outstanding accounts at 2.5% interest for every seven days thereafter. VAT is charged at the standard rate on all invoices. Payments will be made to Glencoe Activities Limited by cash, card transaction or bank transfer. Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties

7. Refunds and Amendments. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value. Where multiple forms of payment are used, Glencoe Activities reserves the right to refund any monies due on a refund or amendment by credit or cheque. If you cancel you will still have to pay and there are no refunds or exchanges, so the only way to get your money back is if you are covered by holiday insurance.
Vouchers and Gift Certificates: These are open for 12 months and no refund is available. You may transfer the ticket or you may even sell or donate the ticket to charity (you MUST let us know first please).
If the activity is cancelled due to weather or logistics then the ticket is kept open but there is no refund.

8. Liabilities. Except as otherwise provided in these Booking Terms and Conditions Glencoe Activities shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities. Parking facilities are available at the site free of charge, and any vehicles are left at the owners’ risk. Except as otherwise provided in these Booking Terms and Conditions any liability of Glencoe Activities shall be limited to the refund of any charges paid to Glencoe Activities. Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of Glencoe Activities in respect of death or personal injury caused by the negligence of Glencoe Activities or of its employees, agents or contractors.

9. Miscellaneous. If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of Scotland and Ossian Developments Limited and you submit to the exclusive jurisdiction. Glencoe Activities reserve the right to make alterations to website and other marketing media details, and any other company documents, before and after any booking has been received and confirmed. Most of these changes will be minor and in most cases we will inform you at the earliest opportunity.

Ossian Developments Limited.
Registered in Scotland Company Number 319510 Registered Office: Roshinish House, Old Ferry Brae, Ballachulish, Argyll, PH49 4JX

 

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